FAQs

How do I create a personalised face mask?

The process is super easy. Simply use our online personaliser by clicking ‘Design Yours Now,’ to add your very own image, logo, and text to our facemasks. Our personaliser works in real time, so you can see just how great your mask will look before you purchase it.

Why should I wear a facemask?

A facemask should be worn in order to help stop the spread of harmful bacterial. A mask or face covering helps to reduce the spread of infection caused by air borne particles such as saliva spots etc. Therefore, reducing the risk of infection to everyone, not just the wearer.

When should I wear a facemask?

A face mask should ideally be worn every time an individual is in a public setting in order to help reduce the spread of a virus. Whether this be a trip to the supermarket or in a business setting where customer or colleague interaction is prevalent.

Who should wear a facemask?

To help stop the risk of bacteria spreading, a facemask should ideally be worn by everyone who comes into close contact with others.

How should I put on my facemask?

1. Firstly, before you touch your mask, wash your hands to ensure they are clean.

2. Then, raise the mask to your nose and place the elastic bands round your ears.

3. Pull the bottom of the mask down so it is covering your mouth and chin.

How should I remove my facemask?

1. Firstly, before you touch your mask, wash your hands to ensure they are clean.

2. Reach for the back of the elastic bands ensuring you do not touch the front of your mask.

3. Lift the elastic bands over your ears, then remove the mask from your face. 

4. Then clean your hands again.

What temperature should I wash my facemask at?

Our facemasks are washable at 60 degrees without losing shape or the prints colour vibrancy. Quick Dry Fabric – DO NOT TUMBLE DRY. They and can also be washed up to 25 times without a reduction in its antibacterial properties.

Do your facemasks kill bacteria?

Yes. Our facemasks are different to others as they have a certified and tested antibacterial outer fabric.  This fabric has been fully tested with 5 different strains of bacteria, and over an 18-hour period, by encountering the fabric, 99.9% of the bacteria was killed*. When this is combined with the tight-knit feature of the fabric and the double stitched centre seam, this reusable mask offers a unique level of protection compared to standard face coverings.

Will wearing a facemask stop me from getting a virus?

PersonalisedFacemask.com makes no claim whatsoever implied or otherwise and therefore we cannot guarantee immunity from infection. However, we are guided by controls and social distancing measures imposed around the world, as well as Scientific research which claims that wearing masks could reduce the risk caused by putting your hands to your face and mouth – and the reduction in transmission caused by coughs and sneezes. Personalised Facemasks should be used in conjunction with other hygiene practises. Such as washing hands regular for 20 seconds using soap and warm water, or hand sanitiser with over 70% alcohol ingredient. 

How is it printed ? When washed will the colours fade?

We use dye-sublimation printing to produce your Personalised Facemask, this process ensures the inks penetrate deep into the material fibres. Your design will not lose its colour vibrancy or print quality even after repeated washing.

Please note: that the mask should be washed on a normal 40-degree wash. The design can also be ironed without damage being caused to the fabric or the print. When it has been washed, your mask is ready to be used again.

Can these masks be used in a medical setting?

No, our masks are designed for personal use in non-medical settings. We will not be offering medical grade PPE masks, as this type of product should only be available to medical professionals.

Can I go back and change my design once I’ve finished it?

Unfortunately, once you have added an order to your cart, the image is set and can’t be modified. If you need to make any changes, you will have to recreate the design – luckily, the personaliser is very quick and easy to use.

Can I cancel my order if I change my mind?

If you realise that you have made a mistake or you do not want to order, email info@personalisedfacemask.co.uk with your order number, using the word ‘Cancel’ in the subject line within two hours of placing your order. We will then cancel the order and refund you through Sage Pay as soon as possible.

How can I get in touch with you?

You can email our customer service team at info@personalisedfacemask.com Our offices are open Monday to Friday 9am-5pm.